TGI Fridays Restaurant Ordering System

Auto-scaling infrastructure, Redis caching, and queue-based order processing ensure the system handles 10x normal traffic during events like endless appetizers promotions.

Real-time connection between online ordering and in-restaurant point-of-sale systems ensures orders appear on kitchen displays instantly and inventory syncs automatically.

Menu items, prices, and modifiers are cached in Redis, reducing database queries and enabling sub-second page loads even during peak lunch and dinner hours.

Orders route automatically to appropriate stations (grill, fryer, expo), show preparation times, and allow status updates that sync to customer-facing order tracking.

The unified OMS processes orders from mobile app, website, third-party delivery apps, and in-restaurant tablets with consistent menu and pricing across all channels.

The loyalty engine connects to the order management system in real-time, allowing members to earn points on every purchase, redeem rewards at checkout, and receive personalized offers based on their ordering history. Points are calculated and applied instantly during the transaction, and the system supports birthday rewards, tier-based benefits, and partner promotions without adding latency to the checkout process.

Real-time dashboards provide managers with visibility into order volumes, average preparation times, customer wait times, peak hour patterns, and revenue by channel. Historical trend analysis helps with staffing decisions, menu optimization, and promotional planning. Alerts notify managers when kitchen wait times exceed thresholds, allowing immediate operational adjustments to maintain service quality.

A centralized menu management system allows corporate to publish menu updates, pricing changes, and limited-time offers to all locations simultaneously. Individual restaurant managers can mark items as unavailable in real-time (86'd items), and the system automatically removes them from all ordering channels. Regional variations in pricing and menu items are supported through location-based configuration rules.

Project timelines vary based on complexity, but typically range from 3 to 6 months. We break down the delivery into agile sprints, ensuring continuous visibility and early value realization.

Yes, we offer comprehensive SLA-based support, including 24/7 monitoring, security patching, performance optimization, and continuous feature enhancements to ensure long-term success.