EXFO Telecom B2B Equipment Portal

Configure, Price, Quote (CPQ) systems help sales teams and customers configure complex products, calculate accurate pricing with discounts, and generate professional quotes automatically.

Enterprise customers receive negotiated pricing tiers, volume discounts, and special terms stored in their contract, automatically applied when they log in and place orders.

Network testing equipment has thousands of module combinations, software licenses, warranty options, and compatibility requirements that CPQ validates in real-time.

Real-time inventory visibility, automated purchase order creation, and synchronized customer credit limits ensure accurate availability and seamless order processing.

Customers can configure products, generate quotes, track orders, download invoices, request RMAs, and access technical documentation without contacting sales representatives.

B2B telecom platforms must handle complex pricing models including volume discounts, contract-based pricing tiers, and negotiated rates. Unlike B2C, the buying cycle involves multiple stakeholders, Request for Quote (RFQ) workflows, approval hierarchies, and integration with procurement systems. Product configurations are far more complex, often involving thousands of compatible component combinations that must be validated in real-time.

Integrating Salesforce CRM with SAP Hybris Commerce creates a unified view of the customer journey from lead generation to order fulfillment. Sales representatives can see real-time order history and product configurations directly in Salesforce, while customer service teams can track issues across both platforms. This bi-directional integration eliminates data silos, reduces manual data entry, and enables personalized customer experiences at every touchpoint.

Approval workflows allow enterprise buyers to set spending limits, define approval hierarchies, and route orders through designated decision-makers before purchase. The system enforces budget controls, flags orders exceeding thresholds, and sends notifications to approvers via email or in-app alerts. Multi-level approvals with parallel and sequential routing ensure compliance with corporate procurement policies while minimizing delays in the ordering process.

Project timelines vary based on complexity, but typically range from 3 to 6 months. We break down the delivery into agile sprints, ensuring continuous visibility and early value realization.

Yes, we offer comprehensive SLA-based support, including 24/7 monitoring, security patching, performance optimization, and continuous feature enhancements to ensure long-term success.