Air Canada Vacations Travel Booking Platform
Custom SAP Hybris Travel Accelerator connecting users with flights, hotels, and vacation packages.
Project Overview
Air Canada Vacations needed a modern booking platform that could handle complex travel packages combining flights, hotels, and activities with real-time pricing.
We customized the SAP Hybris Travel Accelerator to create a seamless booking experience with dynamic packaging and real-time inventory.
Key Features
- Customized SAP Hybris: Customized SAP Hybris Travel Accelerator for vacation packages.
- Integrated with GDS: Integrated with GDS systems for real-time flight and hotel availability.
- Built dynamic packaging: Built dynamic packaging engine for bundled travel products.
- Implemented multi-currency payment: Implemented multi-currency payment processing.
- Developed customer loyalty: Developed customer loyalty program integration.
Results
40%
Booking Increase
25%
Cart Abandonment Down
4.8/5
Customer Rating
Frequently Asked Questions
What is GDS integration in travel booking systems?
Global Distribution Systems (GDS) like Amadeus, Sabre, and Travelport provide real-time access to airline seats, hotel rooms, and car rentals, enabling instant booking and pricing.
How does dynamic packaging work for vacation bookings?
Dynamic packaging automatically bundles flights, hotels, and activities at optimized prices, offering customers personalized vacation packages with real-time availability.
What payment methods are supported for Canadian travelers?
The platform supports credit cards, Interac, PayPal, Apple Pay, and installment options like Affirm, with multi-currency support for CAD, USD, and international currencies.
How does the loyalty program integration benefit customers?
Aeroplan members can earn and redeem points on vacation bookings, with automatic tier recognition for elite benefits like priority boarding and lounge access.
What makes SAP Hybris Travel Accelerator suitable for airlines?
The Travel Accelerator provides pre-built modules for flight search, ancillary services, seat selection, and travel insurance, reducing development time by 40%.
How does real-time pricing work in travel booking platforms?
Real-time pricing connects to Global Distribution Systems (GDS) and supplier APIs to fetch live rates for flights, hotels, and activities at the moment of search. Dynamic pricing algorithms factor in demand, seasonality, competitor rates, and inventory levels to present the most competitive package price, ensuring customers always see accurate, bookable rates.
What challenges arise when integrating multiple travel service providers?
Integrating multiple providers involves dealing with disparate data formats (XML, JSON, EDIFACT), varying API response times, inconsistent availability windows, and different cancellation policies. The booking engine must normalize all this data into a unified format, handle partial failures gracefully, and maintain transaction consistency across providers with robust error handling and fallback mechanisms.
How do you ensure PCI-DSS compliance in travel e-commerce platforms?
PCI-DSS compliance requires end-to-end encryption of cardholder data, tokenization of stored payment information, secure key management, and regular vulnerability scanning. We implement payment processing through certified gateways so that sensitive card data never touches the merchant servers. Additionally, audit logging, access controls, and annual penetration testing ensure ongoing compliance throughout the booking lifecycle.
What is the typical timeline for an enterprise project of this scope?
Project timelines vary based on complexity, but typically range from 3 to 6 months. We break down the delivery into agile sprints, ensuring continuous visibility and early value realization.
Do you provide post-launch support and maintenance?
Yes, we offer comprehensive SLA-based support, including 24/7 monitoring, security patching, performance optimization, and continuous feature enhancements to ensure long-term success.
Project Details
- Client Air Canada Vacations
- Industry Travel
- Role Solutions Architect (Travel Platform Development)
- Duration 6-12 Months
- Platform Cloud, Web, Mobile
Technologies Used
Want Similar Results?
Let's discuss how we can help you achieve your digital transformation goals.
Start Your Project